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Quality and sustainability

We comply with the strictest quality standards and certifications. Our commitment to maximum quality speaks for itself.

Environmental Management Audit System

Environmental Management Audit System

Regulation n. 1221/2009, known by its acronym in English EMAS (Environmental Management Audit Scheme), is a system that allows organizations to join, on a voluntary basis, a community management system and environmental audits.

In this voluntary way, our company, Empresa de Blas y Cia, decided to implement this system when considering their environmental commitment to society. Thus, a series of action criteria have been defined in order to ensure the protection of the environment in the development of our activities. Protection principles have been established and an environmental management system has been developed and implemented in accordance with the UNE-EN-ISO 14001 standard.

Commemorative Certificate (EMAS) 10 years

Commemorative Certificate (EMAS) 10 years

On the occasion of the anniversary of the creation of the European Union's environmental management and auditing system, the well-known EMAS system, the European Commission has delivered to us last February 2015 a Commemorative Certificate where we are recognized as one of the organizations that have been adhering to EMAS systems for more than 10 years.

Documentation

Quality Certificate in ISO 9001: 2015

Quality Certificate in ISO 9001: 2015

Empresa de Blas y Cía assumes quality assurance as a management commitment of the entire organization and of each of its members in its area of responsibility, as a guarantee of compliance with our internal Quality requirements and commitments acquired against our customers. This is the objective, to get everyone to carry out our work under an orderly system according to established procedures, which should lead us to a better functioning and to achieve the set objectives.

The certified quality management system evidences the improvement achieved in the integration of key processes of the organization, as well as the correct monitoring, measurement and analysis of each of them.

Documentation

Environmental Certificate in ISO 14001: 2015

Environmental Certificate in ISO 14001: 2015

The certified environmental management system contributes to achieving the objectives of the "Destination Green" initiative of the Arriva Group, such as reducing the use of fuels, reducing emissions, reducing water and energy consumption, and as the minimization of waste generation.

It should be noted as an important point, that we are the first interurban transport company in Spain to certify us with ISO 14001, this recognition has been achieved by joining forces among all those who compose the company, in order to constantly improve.

Documentation

Madrid Excelente Guarantee Brand

Madrid Excelente Guarantee Brand

The Madrid Excelente Guarantee Brand must be defined, and understood, integrated into an innovative mechanism to support our business fabric, an engine of economic development and quality assurance for consumers who acquire a product or service with strict quality standards and with the complete sure that your choice is the most successful.

Empresa de Blas y Cía was one of the first companies to be certified with the Madrid Excelente label in 2001.

Documentation

European Excellence Award

European Excellence Award

This award recognizes the business activity developed by Empresa De Blas y Cia, in the environmental area and its determined commitment to effective interurban transport, compatible with respect for the environment.

Environmental Quality Award of the CAM, Chamber of Commerce and CEIM

Environmental Quality Award of the CAM, Chamber of Commerce and CEIM

Award given to Empresa De Blas y Cía for carrying out a correct and magnificent policy regarding environmental quality, striving every day in order to constantly improve.

The SGE21 Standard

The SGE21 Standard

The SGE21 standard is a standard that develops the criteria established and evaluated in companies by the Ethical and Socially Responsible Management System.

See Social Responsibility Report 2011 , 2012, 2013, 2014, 2015, 2016, 2017, 2018

See Policy, Code of Conduct and Standards of Conduct

The UNE EN 13816 Standard

The UNE EN 13816 Standard

The UNE EN 13816 standard is a certifiable norm specific to organizations dedicated to land passenger transport that measures the level of quality of service offered by a company. In addition, we are certified in this standard according to the criteria of the CRTM Quality Plan.

Documentation

The UNE 93200 Standard (Service Charter)

The UNE 93200 Standard (Service Charter)

Blas y Cía, presents its Service Charter annually. This Charter is the document that constitutes the instrument through which we inform our users about the services we perform, about their rights and about the quality commitments that we acquire and commit ourselves to comply with.

Documentation

Occupational Hazard Prevention Certificate in The OSHAS 18001 Standard

Occupational Hazard Prevention Certificate in The OSHAS 18001 Standard

Continuing with the company's commitment to Occupational Health and Safety, we have obtained this certificate with ENAC accreditation taking another step. OHSAS 18001 is an internationally accepted specification that defines the requirements for the establishment, implementation and operation of an effective Occupational Health and Safety Management System for companies, their facilities and their workers.

This certification proves that Arriva Madrid is a company committed to the Health and Safety of its employees and represents recognition of the effort that has been made over the years in this area reaffirming an integration of the system into the company.

Documentation

Registry in the Carbon Footprint Register of MAGRAMA (Ministry for Agriculture, Food and Environment)

Registry in the Carbon Footprint Register of MAGRAMA (Ministry for Agriculture, Food and Environment)

Arriva DBlas has performed the registration of its calculation of its carbon footprint in section a) of Carbon Footprint and commitments to reduce greenhouse gas emissions in the Carbon Footprint Registry, compensation and CO2 absorption projects of the Ministry of Agriculture, Food and Environment thus obtaining the certifications corresponding to the calculations for the years 2014, 2015, 2016 and 2017.

Documentation

Contact

C/ Fraguas, 27
Pol. Ind. Urtinsa.
28923 Alcorcón (Madrid)
Phone: +34 91 226 04 18
Email: cliente@arriva.es

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